reviews

ACE Locksmith Services

Top notch customer service and results! I lost the only key fob to my car, and had just the "dummy key" (no chip). Kim was able to cut a new key from it, and scheduled an appointment for onsite service to program the chip. Works great! I didn't hesitate to get a second (spare) key fob cut and programmed. Great service, best prices, and quality products! Definitely recommend this company.

-- Mary Ann Nowland

Needed a key for my 2012 Subaru Outback cut and programmed. I brought my own key and they let me know that couldn't warranty it since I provided the key. I was fine with that. Pretty much every shop says this, and while I do get why they say it, the costs of these keys from any local source is just so high. I found a refurbished one online for $39 but everywhere local (dealer included) the key can cost as much as $200.

Also it seems that no matter who programs and cuts the key (including the dealer) the cost is ~$130 for this car and key combo (I called 4 shops). I went with a local shop since the dealer requires an appointment and it takes quite a while. Also I'd rather give money to a small business, the tech had her kids there and everything so I'd rather support a family shop like that.

The tech was great and she got it programmed and cut. I feel confident that I got a good key online, and that's the risk I took on.

-- Kenn N

We called to get the house re-keyed. We had 3 regular doors and 1 glass door we never received a key for. Kim was able to come out in just a few days and got everything done quickly, including fixing some missing and damaged parts on a couple of the doors. She also let us know why we were experiencing an issue with one of our doors and provided a recommendation as it was not something they handled. Very kind and professional. Would definitely use this company again.

-- Kelle

Fantastic small business with great service! There was some difficulty getting a copy made for my old car, but they were very polite and communicated every step of the process. I got a copy made for cheaper than at a dealership. I'll be returning for any other locksmith services!

-- Eric

Excellent communication skills, expectations set, and estimated dates provided. Fast and accurate service. Highly recommend!

-- John Handrop

I had to get a new Jeep key cut and the tech was extremely nice and she was literally done in 30 seconds and I was out the door with a perfectly cut key. Unbelievable price!

-- Richie Deegan

Personal, professional, and family-oriented service at its best! Always available, kind, and make sure everything is perfect. Highly recommended – thank you for being there for us!

-- Shiran Naftali

I started working with John and Margaret in 1995. They have done numerous jobs for me over the years. Just recently I have started working with their niece Kim. We had a very unfortunate "very late night/early morning" locksmith incident happen this Saturday. The vehicle key was improperly made (by one of the lowest rated "locksmiths" in Austin, it turns out)! The key worked in the ignition, but not in the door lock, so we were unable to get back into the vehicle after it was parked and locked for the remainder of the night. Of course, the late night "locksmith" would not return my repeated calls to fix the key and make things right, etc.

-- Gus Pomeroy

I would like to thank Margaret and Kim for such great customer service. They both are very nice and Kim was so kind in assisting me with my key fob. I appreciate very much her figuring out a work around to program my new fob. At Ace Locksmith Services they care to help you the best they can. I highly recommend their services to anyone needing a Locksmith. Thanks again Kim for such great care and service.

-- Kevin Ryan

Wow! A great full service locksmith with a brick and mortar store. The young lady that helped me was very knowledgeable and explained my choices every step along my way. I had lost one of my Ford keys with remote start. They had an OEM version in stock and she way able to successfully program. She deserved ten stars!

-- Dan Davidson

Sent an inquiry through the website, they emailed me back quick. Great communication and programmed my key very quick. Will be back for a spare! Also very reasonably priced compared to other quotes we received.

-- Chelsea Elqutub

I had such a simple issue with my car keys, and it felt like every place I’d call didn’t understand or was convinced there was all this extra work involved and minimum costs of $180+. When I called Margaret, she said it sounded like she could work with me and if not, it’d be way cheaper than anywhere else to get a new key. Turns out it was a simple and easy fix, I’m so glad I didn’t let all the other locksmiths around convince me otherwise!

Thank you again so much! I love small businesses with heart and integrity like this one.

-- Christine Cheney

Awesome service! Margaret was very helpful and pleasant. I was impressed with her knowledge and expertise with my automotive door lock. The quality of service was impeccable. Ace Locksmith was 300% cheaper then their competitors. I will be back very soon!

-- Mikale Slaughter

Called and went by to get copies of my motorcycle key made. I brought in my own blank copies and dealt with Margaret. Very kind woman who took care of me quickly. She accidentally charged me for only one copy and when she realized it, she didn’t ask me to pay for the second one. I offered but she sincerely declined, saying it was her mistake. I tested both keys when I got home and they work perfectly! This is a great family owned business to support.

-- GV

Great work, even went out of her way to help with an additional door unrelated to my original call. Would use them again.

-- Mason T

I highly recommend Ace Locksmith Services. The combination on my key lock box was changed -- not by me (???), but they were able to retrieve my key fob from the lock box without destroying the lock box. And they did it in minutes! Excellent service!

-- Jennifer Berghom

I had Accidentally broken the tip of my key off on the outside of my car door and was super worried I couldn’t get a copy made with a broken warped key.

I called and asked if they could do this and they said of course I just need to bring both pieces of the key.

I was also worried because my car is an older model a (1991 Mazda Miata to be exact) and I didn’t know or think they would have a blank for this particular car key but thankfully they did!

They solved my problem in a timely manner and it was a good price I had known they were there for years and I’m glad I chos

e their service :)

-- Samantha Escobedo

Ace Locksmith services were able to replace my broken car key on the same day. They were half the cost of what another service provider quoted me because they were able to use the battery from my old car key.

-- Esteban Tovar

I needed an extra key for my Xterra and I decided to come to this place. A well deserved 5 stars! It's worth the drive if you're not from Round Rock. Very honest and I was surprised about the low price.

--  Virgilio Gonzalez

Honest, accurate, and fast! I lost my motorcycle key right before moving houses. Ace Locksmith happened to be close to our new place so I gave them a call. Great people to deal with. After removing my ignition from my motorcycle and bringing it to Ace Locksmith they were able to make me a key that fit my original ignition. This was for sure my best option as it only cost about 30$. Very happy with the service, price, and people. If you need a key.... I bet they will hook you up! Thanks ACE!

--  leslie cook

Called to get two keys cut. i had bought some blanks from amazon no other locksmith in the area would cut them without programming the key and charging minimum of $85. Ace is a family owned shop with fair prices for service. Will recommend.

--  Josue Garcia

went in key fob that didn't work. staff was very professional and helpful. first tried replacing battery when that didn't work found a replacement fob and programmed it. only 20 bucks. thanks. great job

--  Andy Tyson

One of my technician just left Ace Locksmith with a chipped and programmed key. He was there for 5 minutes at most. When I called ahead to get pricing I was shocked. I half expected for him to get there and be charged more because I swear they misquoted me. BUT NO!!!! CHEAP. VERY PROFESSIONAL. QUICK. Couldn't have asked for better service and pricing. This will be our go-to company for all of service trucks needing extra keys.

-- Ho'oLehua Lavea

I will NEVER use Ace Locksmith again. It took them two days and multiple calls to come to my house to fix a safe. Then when they finally came to the house, all the guy did was turn the dial and the safe opened. I was charged $86 for 2 mins of work. They are money hungry and do not care about people's time and money.

-- Christina Dillinger

Brought in a '12 Ford Escape (with a chip in it) blank and they cut it for me for $3.25. Was out within minutes. I programmed it myself so I'm not sure if they offer this service and if so, how much is costs; however, it was easy enough for this vehicle.

-- Matthew Marney

Great service, knowledgeable and nice owners. They were able to rekey my classic car door locks to match my ignition key and made spares, all at very reasonable prices.

-- Terry Tramp

I called ACE Locksmith to have my door needing help with the dead bolt lock. This is very good company! They are wonderful to work with--very.professional and helpful. You won't go wrong with ACE!

-- Sheryl Anderson

The owner is fantastic. It was a quick and easy stop. The keys were cut perfectly and she had everything I needed. If you need a key, she is just as fast as those minute key machines too.

-- JAMIE KING

I cannot imagine a better locksmith than ACE. Margaret easily provided a good lock and ignition key for our Land Rover using their stock blank to start with. Margaret tried hard to get the blank that we provided (from an Internet vender) to copy but it would operate the door lock and not the ignition. A very close inspection on another blank that we had showed a slight difference in the first 1/16 inch. So we have a good copy from Margaret but no key part to put into our new remote case. Nice try Margaret! So we'll try to find the right blank key shaft for the remote now that we know what to look for and go back to ACE again.

-- Loren Block

These guys are great. They programmed a couple keys for me and it was 1/3 of the dealer price. Great family business that makes you feel at home.

-- Joshua Wiegand

Found myself in quite a conundrum .I had lost my office/file cabinet keys. Kim cut replacement keys off my boss' copies in just a few minutes. Thanks for saving the day Kim.

--   Trisha holland

You will be hard pressed to find anyone better than Ace Locksmith and it is apparent if you have any questions about locks, keys, or safes, no matter how old or new the technology is, and their customer service is great because of their love of what they do. When you first see this locksmith's building you will think they are old or out of date, plus they've been in this location for what seems like forever, but the second you walk through the door of this old outdated building you will see all the newest in lock, key, and safe, technologies, but they are still true to their roots and have all the old greats that are still as dependable as ever. The guys working behind the counter have definitely been in this business for what seems like many, many, life times and their knowledge of the old locks, keys, and safes, is unsurpassed, but its their love for locksmithing that is keeping them young and up to date with all the newest in the lock, key, and safe, world. If you are needing something as simple as a key made, you should give them a try and help support a great business verses feeding one of those giant big box monsters or one of those P.O.S. (point of sale) key machines, you should also talk to them when it comes to your door locks or safes, because their priority is to help get you the best product to keep you and your belongings safe, not like those giant big box monsters who want to sell you the item that makes them the most money and thinks of you and your belongings safety last in their priorities.

-- Harley Buffalo

Hands down the best locksmith experience ever. They are very friendly and knowledgeable. Priced below her competition. Every key worked perfectly.

-- Eric Prine

Great family-owned shop. Fast & friendly service. Can't ask for much more! Will be using for all our lock & key needs. Highly recommend to everyone.

-- Kent Campbell

Great job! Cut and programmed 2 keys for my 2010 subaru

-- Timothy Schneider

Thank you again for saving me and letting me use your business lock cutter. I always appreciate the friendly straight forward customer service.

-- Penny Jackson

Very friendly,

I took some blank car keys I needed copied. One was a newer side cut ford key. The price was less then expected and done very quickly.

-- Brandon L

Rekeyed a deadbolt for me. When I entered the person behind the counter said that he was not a locksmith and that the locksmith would be back in 10 minutes. The locksmith did come back in that time but I had to wait for them. the store was not practicing any of the current preventive measures of enforcing mask-wearing or social distancing to protect customers against the pandemic.

-- Atom Shock

Went to get 2 keys programmed and cut for my car, super fast turn around and very reasonable pricing. Would use them any time I need locksmith services.

-- Adam B

You can't get customer service like this at a chain! They always take care of my needs quickly and efficiently. I highly recommend ACE to all my customers and friends.

--Misty Myers

Was in Austin TX for business and my client needed high security locks for his commercial building. ACE Locksmith is the real deal. Family owned, service with a smile, salt of the earth kind of people.

-- Aaron Michael

Margaret is great! Such a nice person to do business with! Will definitely give her a call if I need a locksmith in the future!

-- Ben Hogenkamp

Extremely helpful, saved me a ton of money, did what the dealership could not do. I will be using them for my vehicle and locksmith needs from now on. Thank you!

-- RXTVNZ

I do business wit ace since 1993. They are very honest and have reasonable prices. I enjoy doing business with them and I strongly recommend them. Pars Motors.

-- F J

Fast and friendly service. I needed a key that was an odd size and shape which was no problem at all for them. Will definitely be using them again.

-- Jessica Carpenter

I had a couple of master locks that I lost the keys for

These were large locks really large

I thought that the keys if possible were going to be expensive and take a wile

Well muck to my amazement he had the locks open in about 5 minutes tops

Made me a couple of keys for each lock

I wax out of there in a matter of minutes

Professional Service while you wait

Keep up the good work

-- John Smith

She cut a dozen keys for my Freightliner RV, Jeep, and Ranch House, and they all worked perfectly!

-- Ben Mangan

Prompt and courteous! Jon changed the locks on my new house in no time at all. Also, gave us some great advice on security.

-- M Gun

Wonderful folks! Extremely helpful and courteous. Reasonable pricing and excellent service. They make small businesses look great!

-- David King

Margaret is an amazing resource for anybody looking for a top quality Locksmith in Round Rock. Highly recommend giving her a call in your time of need.

-- Joel Seigmund

This place is the only place I'll get my spare keys from. Very knowledgeable and friendly. I highly recommend using them.

-- LD

Great service, wonderful staff and old school business trustworthiness!! Highly recommend!

-- Lisa Cross

They lady that works here knows her keys for sure. She was also quick, helpful, and fairly priced.

-- Chad William Wright

Got 2 keys made. It took all of 5 minutes and the cost didn't break the bank.

-- oemytech

Great Service, Great people... recently got car keys changed and they saved me money compared to dealership.

-- lagnajeet dash

Had a great experience! Very upfront with all relevant information and was able to save me a lot of money! Highly recommend

-- Joe A

Excellent service.

-- Nilvandan Alves

Awesome service from an outstanding lady! Higly recommend this place for all your locksmith needs.

-- Jimmy Iron

Excellent work, fair price, quick turnaround

-- Mike Badey

Amazing!! Great service! Fantastic job done and so quickly!!! Highly recommend!

-- Cakes

John was very helpful and knowledgeable. I would recommend this place to anyone in the area looking for quick, reliable service

-- Maurice Walker

Gave me great info and help with getting my safe open.

-- Joe Harris

Great service, friendly, and super skilled! Thank you Margaret for handling our Locksmith needs!

-- Robert C

Small family owned and operated business. They have bee in operation since 1985.

-- Dauren Asrymbetov

Made two keys for my Harley for less than ten dollars and it took less than 10 minutes

-- Eric Bunch

Best locksmith you are going to find. Honest and trustworthy family business!

-- Jason Matison

Good company I've been using them for years.

-- Aaron Reeves

Need any type of key copied, go here, she is professional not a store clerk told to press buttons and prompts

-- Jesse Peterson

Great service, very fast, unbeatable prices!

-- Troy Parish

Margaret was very nice on the phone, knowledgeable, helpful and professional.

-- Simon Mendez

Excellent service from good folks.

-- Ron Gawthorp

Great place and very affordable.

-- Jesse castillo

Great business for you lock needs.

-- Bruce Abbot

Useless, terrible answering service, rude and unhelpful

-- Danny Dunn

Very good service!

-- CY Yang

Very courteous and helpfull

-- jeff henderson

Beats Cothrans hands down

-- Keith Nicoll

It was great!

-- Susan Kenny

They are amazing

-- Peggy Kingston

AWESOME service!!

-- Randy Stambaugh

Friendly Counter Sales

-- Edgar Lopez

great service

-- Jose Tavera

This one is special. The IGNITION SYSTEM in our 20 year old Jeep broke. Put the key in nothing happens. Our auto repair shop could not fix it - Bryan did. Understood the issue, got the part, fixed it in our driveway same day. The car repair shop wanted $1,500 to replace the steering column. Cost: $400.

-- Jim Rife